In this recipe, we will show how to add static agents or extensions to a queue. In this case, the agent's extension will ring when a call arrives to the queue.
To add static agents who will use the callback method, go to the Agent Options | Callback Extensions | Show Filter menu.
Click on the New Callback Extension >> link.
Enter the agent's number (or login ID), the Name, and the Password (twice), as shown in the next screenshot:
By clicking on Agent Options | Agent List, we will be able to see the status of the agents, as shown in the next image:
