Capturing the caller's number
To get started with making our modifications, use the process we discussed in previous chapters to edit the contact flow called Sample interruptible queue flow with callback.
Your screen will change to the contact flow editing screen. First, let's change the name to match our naming convention since this will no longer be a sample. I've named mine Mega Mercy - Callback. Click on the pencil, as noted in Figure 9.1, to edit the name:
Figure 9.1 – Flow name change
We will want to change the loop prompt component settings. By default, it is set to customerqueue.wav. We should change this to something else so that it's more descriptive, and we can come back later and know what it's playing. I've changed mine to jazz (Figure 9.2); the soothing, yet not sleepy tones fit well with a call center:
Figure 9.2 – Change loop prompt
You may also notice in this component...