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Book Overview & Buying
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Table Of Contents
Data Smart
By :
I work in the e-mail marketing industry for a website called MailChimp.com. We help customers send e-mail newsletters to their audience, and every time someone uses the term “e-mail blast,” a little part of me dies.
Why? Because e-mail addresses are no longer black boxes that you lob “blasts” at like flash grenades. No, in e-mail marketing (as with many other forms of online engagement, including tweets, Facebook posts, and Pinterest campaigns), a business receives feedback on how their audience is engaging at the individual level through click tracking, online purchases, social sharing, and so on. This data is not noise. It characterizes your audience. But to the uninitiated, it might as well be Greek. Or Esperanto.
How do you take a bunch of transactional data from your customers (or audience, users, subscribers, citizens, and so on) and use it to understand them? When you&apos...
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