Parking calls allows us to park a call in a parking slot by dialing Feature Code, hang up our telephone, and answering the call on another extension by dialing another code.
When a call is parked, the system informs us of the parking slot where the call is being parked. The parked call will play the music on hold while being parked. If the parked call is not answered within a specific period of time, it can be configured to divert to another extension to take the call.
How to do it…
Check the Enable Parking Lot Feature option.
Assign an extension to the parking lot (
70in this case) and the Number of Slots (10).Set Parking Lot Context to
parkedcalls.Set Parking Timeout. Parking Timeout will be set at 45 seconds. After 45 seconds, the parked call will be automatically transferred to extension 7001 (assistant's extension). This recipe is shown in the next image.
Finally, set the actions for timed-out orphans calls with the following options:
Parking Alert-Info: Leave empty
CallerID...