It is important to configure the main services of this module first. The Call Center module depends on the connection with Asterisk IP-PBX, and the service elastixdialer must be configured and executed in order to have the module working properly.
Create a manager user for the Asterisk IP-PBX. This user is capable of connecting to Asterisk using port 5038 and originating, transferring, and checking the IP-PBX's status; in other words, controlling the IP-PBX externally.
Go to the PBX | Tools | Asterisk File Editor menu.
Click on the Show Filter button, type manager, and click on the
manager_custom.conflink to open and edit this file. Insert the following lines at the end:[elastixdialer] secret = relaidxitsale deny=0.0.0.0/0.0.0.0 permit=127.0.0.1/255.255.255.0 read=system,call,log,verbose,command,agent,user,config,dtmf,reporting,cdr,dialplan write=system,call,log,verbose,command,agent,user,config,command,reporting,originate