The Elastix Call Center module can handle calls to extensions (physical and fixed telephone devices) and agents (human beings that can answer and make calls. The agents must have a username and password that allows them to sit wherever required). This is shown in the following image:
Go to the Call Center | Agent Options | Agents menu.
Click on the New Agent >> option and fill in the information as shown in the next picture:
Agent Number: Numeric login ID for the agent
Name: Name of the agent
Password: Password for the agent. Must be numeric
Retype password: Confirmation for the above password
ECCP Password: Leave it blank
Retype ECCP password: Leave it blank