Book Image

Salesforce for Beginners - Second Edition

By : Sharif Shaalan, Timothy Royer
Book Image

Salesforce for Beginners - Second Edition

By: Sharif Shaalan, Timothy Royer

Overview of this book

The second edition of Salesforce for Beginners provides you with a holistic introduction to the Salesforce platform. Whether you need help with the lead generation process, Salesforce user management and data security, or automating tasks with Salesforce Flow, this book is for you. Throughout this new edition you will find real-world business use cases to demonstrate concepts, screenshots of the latest UI displayed for screen navigation, and exercises at the end of every chapter to test your newfound knowledge. Working with the world’s leading CRM software, you will learn how to create activities, manage leads, develop your prospects and sales pipeline using opportunities and accounts, and understand how you can enhance marketing activities using campaigns. You will be able to take your administration skills to the next level as you approach real-world user management topics such as ownership skew. You will learn about data security on the Salesforce platform, with an introduction to the role hierarchy, system and user permissions, and much more. In this new edition you'll get to explore the popular automation tool Salesforce Flow. You’ll learn about the different flow types to employ, how to construct your first flow, and how to extensively test your flow. This will allow you to come away from reading this book with a real, functional flow for your business processes.
Table of Contents (24 chapters)
21
Assessment
22
Other Books You May Enjoy
23
Index

Salesforce Flow

Salesforce Flow is a powerful tool that allows administrators to create automations and guided business processes without having to write code. You can build these powerful automations using a canvas called Flow Builder.

In this chapter we will cover:

  • Introducing flow types
  • Understanding Flow Builder elements
  • Testing a flow
  • An example of a screen flow
  • An example of a record-triggered flow
  • Basic best practices

We are just scratching the surface of what is possible with this tool. Flows are the future of admin-built automation, and while Salesforce previously had two other automation tools, called Workflows and Process Builder, they will be phased out over the coming years.

Salesforce Flow is an important and powerful tool for any Salesforce administrator, so you can expect this chapter to take some more time to complete. Have patience and take breaks as you work through it.