Book Image

Microsoft Intune Cookbook

By : Andrew Taylor
Book Image

Microsoft Intune Cookbook

By: Andrew Taylor

Overview of this book

Microsoft Intune is a cloud-managed mobile device management (MDM) tool that empowers you to manage your end-user device estate across various platforms. While it is an excellent platform, the initial setup and configuration can be a daunting process, and mistakes made early on can be more challenging to resolve later. This book addresses these issues by guiding you through the end-to-end configuration of an Intune environment, incorporating best practices and utilizing the latest functionalities. In addition to setting up your environment, you’ll delve into the Microsoft Graph platform to understand the underlying mechanisms behind the web GUI. This knowledge will enable you to automate a significant portion of your daily tasks using PowerShell. By the end of this book, you’ll have established an Intune environment that supports Windows, Apple iOS, Apple macOS, and Android devices. You’ll possess the expertise to add new configurations, policies, and applications, tailoring an environment to your specific requirements. Additionally, you’ll have the ability to troubleshoot any issues that may arise and package and deploy your company applications. Overall, this book is an excellent resource for anyone who wants to learn how to use Microsoft Intune to manage their organization's end-user devices.
Table of Contents (17 chapters)

Deploying and using Remote help

Remote help is a remote assistance tool available for Windows, macOS, and Android. It allows for connections to unenrolled devices and can be fully managed with granular role-based access control (RBAC) and custom Intune roles.

Getting started

There are multiple parts required for using Remote Help. This recipe will cover configuring the policies and RBAC, but you also need to have the applications deployed to your devices.

For Windows devices, the installer can be found here and packaged following the instructions in Chapter 11, Packaging Your Windows Applications:

https://aka.ms/downloadremotehelp

For Android, the application can be found here and deployed using the Managed Google Play Store, as covered in Chapter 5, Android Device Management:

https://play.google.com/store/apps/details?id=com.microsoft.intune.remotehelp

The macOS version runs entirely in the web browser, so there is no requirement for application deployment.

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