In this chapter, we will walk you through the various options of using the Service Manager Data Warehouse to gain insight into the data stored in the Service Manager database. We will specifically cover using reporting and advanced analytics with the following tasks:
Viewing SCSM reports
Creating favorite and linked reports
Understanding the Service Manager Data Warehouse data mart
Creating reports with Report Builder
Configuring report permissions
Delivering reports automatically using report subscriptions
Analyzing data with Microsoft Excel
Using the Analysis Library to publish Excel reports