In this chapter, we will look at ways to troubleshoot problems with our Koha installation. If you are responsible for ensuring the availability of your Koha installation, troubleshooting is a key skill that you will need to develop. You may face problems during installation, during upgrades, or when users use the system in new ways.
We will first look at the community tools and resources available to you for help:
Koha's Mailing lists
Koha's IRC chat
Koha's bug tracker
Koha's Git repository
We will also look at ways to troubleshoot and fix some common problems:
Apache2 web server is down
MySQL database server is down
Zebra search is not returning any results
Zebra index rebuild is not working
Parser problems
Over dues e-mails not working
Fines not working
Software bugs
Command-line programs—environment variables not exported
Problems with Internet Explorer