When you purchase JIRA, you are entitled to get official support from Atlassian and they are quite responsive when you raise a support request. You can raise a support ticket with Atlassian when you are not able to find the solution yourself.
We all learn with our experiences and it takes time to become an expert on a specific tool or technology. Atlassian has a great online community of fellow JIRA administrators and users. Here, they share knowledge with each other and also seek help. I recommend that before raising a support ticket with Atlassian, you should always try to find the possible solution on the Atlassian Answers online portal at https://answers.atlassian.com/.
In this portal, you can see the questions that other users have posted. You can go through these questions and also respond to them if you want to contribute and help others. Each question is usually marked with tags (such as jira, jira-administration, and confluence). You can click on...