Book Image

Microsoft Dynamics CRM 2016 Customization - Second Edition

By : Nicolae Tarla
Book Image

Microsoft Dynamics CRM 2016 Customization - Second Edition

By: Nicolae Tarla

Overview of this book

Microsoft Dynamics CRM is a Microsoft solution to satisfy the various needs of customer relationship management and is already equipped to be flexible to meet the needs of businesses. With Microsoft Dynamics CRM 2016, many new features were added for social, marketing, sales, and integration with other tools. These features add many dimensions to customization. This book will not only showcase how CRM can be customized, but will also be your guide on how the latest advancements in Dynamics CRM 2016 can be used to benefit your business. You will learn how to enhance the functionality of Microsoft Dynamics CRM 2016 and use it to serve different businesses of various scales. You will see how to get ready to customize CRM and then quickly move on to grasp the CRM app structure, which will help you customize Dynamics CRM better. You will find out how to customize CRM for sales, service, marketing, and social. We’ll also show you how CRM 2016 can be seamlessly embedded into various productivity tools, and how to customize CRM for machine learning and contextual guidance. Finally, we’ll also cover the latest advancements in CRM’s mobile capabilities and its complete offline support so you can better customize it.
Table of Contents (13 chapters)
Microsoft Dynamics CRM 2016 Customization Second Edition
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface
Index

Automated Document Generation Templates


Document Generation Templates have also been added with Microsoft Dynamics CRM 2016. Where with older versions we had to create either custom reports or various programmable processes to be able to generate a branded and well formatted document such as a Quote or an Invoice, now we can do all that with a single click. Once the templates are generated and loaded in your organization, they are made available to the users.

From a record where you want to generate a document based on a template, navigate to the extended ribbon options, and find the Word Templates option. Here, you can either create a new word template if permissions allow you to, or you can use an existing one if available.

Once a document is generated, it can be downloaded and saved, printed, shared, or e-mailed to other users or clients.

This bypasses the rather complex process of using the default Office Mail Merge functionality.