Book Image

Implementing Order to Cash Process in SAP

By : Chandrakant Agarwal
Book Image

Implementing Order to Cash Process in SAP

By: Chandrakant Agarwal

Overview of this book

Using different SAP systems in an integrated way to gain maximum benefits while running your business is made possible by this book, which covers how to effectively implement SAP Order to Cash Process with SAP Customer Relationship Management (CRM), SAP Advanced Planning and Optimization (APO), SAP Transportation Management System (TMS), SAP Logistics Execution System (LES), and SAP Enterprise Central Component (ECC). You’ll understand the integration of different systems and how to optimize the complete Order to Cash Process with mySAP Business Suite. With the help of this book, you'll learn to implement mySAP Business Suite and understand the shortcomings in your existing SAP ECC environment. As you advance through the chapters, you'll get to grips with master data attributes in different SAP environments and then shift focus to the Order to Cash cycle, including order management in SAP CRM, order fulfillment in SAP APO, transportation planning in SAP TMS, logistics execution in SAP LES, and billing in SAP ECC. By the end of this SAP book, you'll have gained a thorough understanding of how different SAP systems work together with the Order to Cash process.
Table of Contents (15 chapters)

Availability check overview

An availability check is a very important function within sales order processing. When a customer places an order, the order makes a check to see whether the material is available in stock. Based on the inventory position, the system derives the date when the material can be shipped out. This date is then communicated to the customer as part of the order confirmation. The confirmed delivery date can be the same as the date that the customer asks for or it can be a lead time date of when that product can be produced and shipped. Many times, an organization promises getting the item shipped on time to customers and very often they are unable to get the products to the customer on time because of availability issues.

In an SAP CRM Interaction Center scenario (described in Chapter 7, Sales Document Processing in SAP CRM), the customer calls a Customer Service Representative (CSR) to place an order. The CSR enters the product, quantity, and requested delivery...