Configuring prerequisites
As mentioned at the beginning of the chapter, the goal of this flow is to analyze customer feedback received through a form. In order to do this, we’re going to configure two things:
- A Microsoft Forms survey to collect data such as a customer’s contact information, a product model, a product serial number, purchase date, and a text area where they can write their product feedback
- An Excel spreadsheet in a SharePoint document library to store the form response data and sentiment analysis for later review
If you don’t want to create new SharePoint sites or forms, you can use existing forms that you’ve previously created but will have to adapt the flow accordingly.
Creating a Forms survey
The Forms survey will be used to capture the feedback. In this example, we’re going to capture a lot of data to emulate how something like this would look if an organization were to deploy it.
Here are...