Book Image

Getting Started with Citrix XenApp?? 7.6

Book Image

Getting Started with Citrix XenApp?? 7.6

Overview of this book

If you want to effectively deploy the various components of Citrix XenApp to create an enterprise environment for application and desktop delivery, this hands-on guide is perfect for you. You start off by understanding the need and benefits of Citrix XenApp with respect to Virtualization technology. After this, you will get to grips with the requirement analysis and designing aspect of building XenApp systems and all the necessary installation and configuration procedures for Citrix XenApp, StoreFront and NetScalar Gateway are explained one by one in detail. Step-by-step, you will learn to deploy your first XenApp with the Machine Creation Services method and Provisioning Services method. After this, you will explore the administering part of applications and systems, followed by printing in the XenApp environment. Next, you will learn all the trips and tricks required to troubleshoot and support the XenApp environment. By the end of this book, you will be ready to go live with your new XenApp environment.
Table of Contents (22 chapters)
Getting Started with Citrix XenApp 7.6
Notice
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
9
Building Your First XenApp Farm – Provisioning Services™
Index

Troubleshooting methodology


When I worked at Citrix, I grew through the support ranks from Level I all the way up to escalation, which is considered the highest tier (Level III). During this time, I acquired many different skillsets and troubleshooting techniques and I was influenced by various engineers in my department (Christopher Asaro, Randy Johnson, Daniel Guevara, Raza Rehman, and Fernando Telleria, to name a few). If there was one thing that I learned for sure is that you can't know it all. However, with the right methodology in mind and the proper resources at hand, you can solve almost every case (unless it's a bug in which case someone from software development has to rewrite the code). With this in mind, regardless of whether you are an enterprise admin or a vendor support engineer, if you are dealing with end user computing issues in a Citrix environment, the methodologies used in this chapter will hopefully help you handle support calls more efficiently and your resolution...