Book Image

Practical Game Design - Second Edition

By : Adam Kramarzewski, Ennio De Nucci
Book Image

Practical Game Design - Second Edition

By: Adam Kramarzewski, Ennio De Nucci

Overview of this book

If you’re in search of a cutting-edge actionable guide to game design, your quest ends here! Immerse yourself in the fundamentals of game design with expert guidance from veterans with decades of game design experience across a variety of genres and platforms. The second edition of this book remains dedicated to its original goal of helping you master the fundamentals of game design in a practical manner with the addition of some of the latest trends in game design and a whole lot of fresh, real-world examples from games of the current generation. This update brings a new chapter on games as a service, explaining the evolving role of the game designer and diving deeper into the design of games that are meant to be played forever. From conceptualizing a game idea, you’ll gradually move on to devising a design plan and adapting solutions from existing games, exploring the craft of producing original game mechanics, and eliminating anticipated design risks through testing. You’ll then be introduced to level design, interactive storytelling, user experience and accessibility. By the end of this game design book, you’ll have learned how to wrap up a game ahead of its release date, work through the challenges of designing free-to-play games and games as a service, and significantly improve their quality through iteration, playtesting, and polishing.
Table of Contents (19 chapters)
12
Chapter 12: Building a Great User Interface and User Experience

Community and customer support

The video game community at large is not the easiest one to interact with. Players are rarely aware of the realities that you have to deal with and the obstacles you encounter when making and operating games. It takes months and years to gain the trust of players, and a single mistake or a bad (or badly communicated) decision is enough to lose it.

This is where the CCS team comes in. They foster, maintain, and police your communities, as well as provide your team with deep insight into the most pressing issues and general player sentiment.

CCS is an invaluable part of your operations, so try to utilize it to the best of your possibility. Implement daily CCS reports, include CCS in parts of your decision-making, and have agents reach out with community suggestions and player feedback on a regular basis.

Supporting players

Helping our players with various game-, community-, and account-related issues is the primary role of each CCS agent. It...