Book Image

Microsoft Dynamics CRM 2013 Marketing Automation

By : Alok Singh, Sandeep Chanda
Book Image

Microsoft Dynamics CRM 2013 Marketing Automation

By: Alok Singh, Sandeep Chanda

Overview of this book

<p>This practical guide offers you a clear business perspective of Microsoft Dynamics CRM 2013 and helps to make your marketing efforts more profitable. The book is organized into six chapters with the intent of helping you become an effective marketer. Beginning with an introduction to marketing concepts in Microsoft Dynamics CRM 2013, you will learn about marketing lead funnel and the concept of targeted and customer-centric marketing lists.</p> <p>You will be able to plan, create, and execute marketing campaigns in Microsoft Dynamics CRM 2013. You will then move on to capturing and managing the campaign responses to measure the campaign performance. You will use CRM analytics and dashboards to manage your marketing goals. Finally, you will learn to enhance the capabilities of your campaign using third-party tools. In short, you will be guided in every phase of your marketing efforts.</p>
Table of Contents (13 chapters)
Microsoft Dynamics CRM 2013 Marketing Automation
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Preface
Index

Related campaigns


Most organizations run multiple campaigns at any point of time. The effectiveness of the campaigns can be affected by other campaigns that were executed in parallel. Microsoft Dynamics CRM 2013 helps us to relate one campaign with other campaigns to keep track of the campaigns that can influence others' performances when measuring the effectiveness of a campaign. The following screenshot shows the associated view of the related campaigns:

Adding related campaign

Consider a scenario where multiple campaigns, such as sending newsletters to subscribed customers, e-mail notifications about the launch, and promotional events in malls and office complexes, were organized to promote a new car launched by a company. Now, the car manufacturer would like to study the cumulative impact of these campaigns that are run in parallel and their individual performance. With Microsoft Dynamics CRM 2013, we can track the effectiveness of overall marketing effort for the new car promotion by...