Book Image

Microsoft Dynamics CRM 2013 Marketing Automation

By : Alok Singh, Sandeep Chanda
Book Image

Microsoft Dynamics CRM 2013 Marketing Automation

By: Alok Singh, Sandeep Chanda

Overview of this book

<p>This practical guide offers you a clear business perspective of Microsoft Dynamics CRM 2013 and helps to make your marketing efforts more profitable. The book is organized into six chapters with the intent of helping you become an effective marketer. Beginning with an introduction to marketing concepts in Microsoft Dynamics CRM 2013, you will learn about marketing lead funnel and the concept of targeted and customer-centric marketing lists.</p> <p>You will be able to plan, create, and execute marketing campaigns in Microsoft Dynamics CRM 2013. You will then move on to capturing and managing the campaign responses to measure the campaign performance. You will use CRM analytics and dashboards to manage your marketing goals. Finally, you will learn to enhance the capabilities of your campaign using third-party tools. In short, you will be guided in every phase of your marketing efforts.</p>
Table of Contents (13 chapters)
Microsoft Dynamics CRM 2013 Marketing Automation
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Preface
Index

Summary


While out-of-the-box marketing capabilities in Microsoft Dynamics CRM are extensive, ISV products such as ClickDimensions and CoreMotives accelerate the event management features and augment the role of a marketer. In this concluding chapter, you learned how to leverage two very popular marketplace tools, ClickDimensions and CoreMotives, to give an edge to your marketing possibilities using the e-mail marketing and web tracking features. While both products are very similar in the features they provide, there are implementation differences in the way the features can be leveraged. The intent is to help you gain an understanding of both, and depending on the choice your company makes, you can use them to benefit your marketing activities.