Book Image

Microsoft Dynamics CRM 2013 Marketing Automation

By : Alok Singh, Sandeep Chanda
Book Image

Microsoft Dynamics CRM 2013 Marketing Automation

By: Alok Singh, Sandeep Chanda

Overview of this book

<p>This practical guide offers you a clear business perspective of Microsoft Dynamics CRM 2013 and helps to make your marketing efforts more profitable. The book is organized into six chapters with the intent of helping you become an effective marketer. Beginning with an introduction to marketing concepts in Microsoft Dynamics CRM 2013, you will learn about marketing lead funnel and the concept of targeted and customer-centric marketing lists.</p> <p>You will be able to plan, create, and execute marketing campaigns in Microsoft Dynamics CRM 2013. You will then move on to capturing and managing the campaign responses to measure the campaign performance. You will use CRM analytics and dashboards to manage your marketing goals. Finally, you will learn to enhance the capabilities of your campaign using third-party tools. In short, you will be guided in every phase of your marketing efforts.</p>
Table of Contents (13 chapters)
Microsoft Dynamics CRM 2013 Marketing Automation
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Preface
Index

Tracking campaign costs


The key parameter in measuring the performance of a marketing campaign is the cost. Microsoft Dynamics CRM 2013 provides various cost parameters that can be tracked against the campaign components and aggregated to give a cumulative picture of the overall campaign cost.

The following screenshot shows the cost fields in the campaign activity records:

  • Allocated Budget: This the budget allocated for a campaign activity. For example, the cost involved in sending SMSs to the target audience.

  • Actual Cost: This is the actual cost incurred when performing the campaign activity.

The following screenshot shows the various cost fields in the campaign records:

  • Allocated Budget: This reflects the total budget allocated to the entire campaign.

  • Misc. Costs: This is the cost involved in planning and execution that is not directly related to the campaign activities.

  • Estimated Revenue: This is the revenue expected from the campaign. It may not be readily available on the campaign form...