Very similar to Web-to-Lead, which we covered in Chapter 3, Creating and Managing Leads, Web-to-Case is an easy way to generate HTML code that you can drop into your website to create a case capture form. A case capture form lives outside of Salesforce but creates a case directly in Salesforce when the form is saved. This can be a page on your website or any other form where you would want the case to be automatically added to Salesforce. Let's see how this is done.
In the following screenshot, I started typing web into the search bar (1). This brings up any items in SETUP that have these letters:
As you can see in the preceding screenshot, after clicking on Web-to-Case (2), it takes you into the section where you can set this up.
In the following screenshot, all of my options for setting up Web-to-Case come up:
As you can see in the preceding...