Book Image

Learning Magento 2 Administration

By : Cyndi Williams
Book Image

Learning Magento 2 Administration

By: Cyndi Williams

Overview of this book

Magento 2 has been completely re-written and re-designed to take the world’s most popular open source e-commerce platform to new heights of productivity and usability. With this overhaul comes improved opportunities to leverage the world’s most successful open source e-commerce platform for your online retail and wholesale business. The focus of this book is on operational aspects: those actions you, as a proprietor, can take to give your customers a more delightful shopping experience. In this guide, we delve into all aspects of managing a Magento 2 store, from product creation to marketing, customer management to search engine optimization. This book is not only a step-by-step course in setting up your Magento 2 website, it will be a handy reference as continue to improve and refine your online presence.
Table of Contents (16 chapters)
Learning Magento 2 Administration
About the Authors
About the Reviewer

Managing orders

Now that you're configured to allow customers to complete their purchases, let's turn our attention to what happens after the sale: the order process.

Magento 2 has a carefully crafted process for how orders flow from checkout to shipment. Once we understand the "core" flow, we can begin to explore how changes to orders, such as cancellations and refunds, fall into this process.

To understand this process better, let's take a look at two examples of new orders in the Magento 2 backend. Orders are accessed by going to Sales | Orders in the Magento backend.

The first order shown, 000000003, is an order paid for by check or money order. Since the funds have not yet been received, it has a status of Pending. The second order in the list, 000000002, was also paid by check, but the money was received. The order is shown as Complete, because the order has been shipped. Finally, the last order in the list is shown as Processing because the payment has been received, but the order has...