Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Summary


The complete, flawless, and reliable deployment of configuration changes from one Siebel enterprise to another is a complex endeavour that cannot be accomplished with a single tool.

In this chapter, we introduced the major deployment tool, namely Siebel Application Deployment Manager (ADM). The chapter discussed the main steps to enable ADM functionality on the Siebel Management Server infrastructure.

The two main processes of an ADM deployment cycle are the exporting and packaging process and the deployment process. The exporting and packaging process relies on a variety of tools depending on the type of data to be migrated.

The chapter discussed both the manual and automatic possibilities to export and package administrative data, repository data, and files.

The ADM deployment process relies on a single deployment batch file and the commands supported by it. A sample script has been provided in this chapter to demonstrate how the deployment batch file can be used to automate the deployment...