Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Siebel Server installation and configuration


We need to know on which machine(s) a Siebel Server service needs to be present and how it should be configured. We ensure that this information is accessible to all project peers by adding it to our planning document, like in the following example:

Component/Parameter

Name/Value Examples

Description

Siebel Server hostname

appsrvrsieb1

 

Siebel Server host admin user

Administrator

Needed to connect to the machine remotely.

Siebel Server host admin password

XBXfi8F9

See the note on password examples.

Siebel Server installer target directory

D:\SIA811

 

Gateway Name Server Authentication User

SADMIN

 

Gateway Name Server Authentication Password

TJay357D

See the note on password examples.

Gateway Name Server hostname

appsrvrgw1

Ensure that the Siebel Gateway Name Server is running at this point.

Gateway Name Server port

2320

 

Siebel Enterprise Name

SIEBELEVAL

 

Siebel Server Logical Name

SEBLSRV_1

Ensure that each Siebel Server has a meaningful logical name.

Siebel Server Description

Evaluation Server 1

 

Component Groups

Call Center, Remote, ADM, EAI

 

Connection Broker Port

2321

 

Synchronization Manager Port

40400

 

Exchange Server Sync

unchecked

 

Server-specific Security Encryption Settings

unchecked

 

Server-specific Security Authentication Settings

unchecked

 

Register external Oracle ODBC driver

unchecked