Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Uninstalling Siebel CRM client software


Siebel CRM client software such as the Siebel Mobile or Developer Web Client and Siebel Tools are uninstalled using the "Deinstall Products" option of the Oracle Universal Installer.

If the Siebel Sample Database is installed, it should be removed first using the Siebel Uninstallation Manager item in the Add or Remove Programs list.

The following table describes the process of uninstalling Siebel Tools or Siebel Mobile or Developer Web Client using Oracle Universal Installer:

Step

Description

Tasks and Example Values

1

Launch Oracle Universal Installer

Navigate to the installation directory of the Siebel client software. In the oui/bin subdirectory, double-click the setup.exe program.

2

The Welcome dialog is displayed

Click the Deinstall Products button.

3

The Inventory dialog is displayed

Select the correct products to remove.

For example, select Tools1 to remove Siebel Tools.

Click the Remove button.

4

Confirmation

Click Yes to confirm.

5

Uninstaller progress is displayed

Wait for the uninstaller to complete.

6

Close the Inventory dialog

Verify that the selected Oracle products have been removed from the inventory list.

Click Close in the Inventory dialog.

7

Exit Oracle Universal Installer

Click Cancel and Yes to exit the Oracle Universal Installer.

After the uninstaller process is complete, we should restart the computer. We should then create a backup archive of the remaining installation directories before we finally delete them.