Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Finalizing the Siebel Server installation


We have successfully logged on to the Siebel Call Center application as the Siebel Administrator (SADMIN), which is the only valid user account at the time of installation.

To finalize the Siebel Enterprise installation and configuration, some small but important tasks are yet to be completed. These tasks include:

  • Setting the system service owner account

  • Copying the Siebel File System seed files

  • Creating an administrative Siebel user

  • Applying additional license keys

  • Synchronizing Server Components

The process flow of finishing the Siebel CRM server software configuration is as follows:

We will discuss these tasks in the following section.

Setting the System Service owner account

The Siebel Configuration Wizard has created the Siebel Gateway Name Server and Siebel Server system services. These services have the Windows Local System account assigned. In the process of preparing the system for installation of Siebel CRM software, we have created a distinct user...