Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Database server information


The table below contains information about the relational database management system (RDBMS) to host the Siebel database. We record information about the RDBMS vendor and version as well as the machine hostname and administrative user account. For a typical Siebel CRM installation, we also plan the creation of two tablespaces.

Component/Parameter

Name/Value Examples

Description

Database Server Vendor

Oracle

The example values in this table refer to Oracle Enterprise database.

Database Server Version

11gR1

 

Database Server Vendor

Oracle

The example values in this table refer to Oracle Enterprise database.

DB Server System Account/Password

sys/T67PBhtr as SYSDBA

Needed to connect directly to the database to run the grantusr.sql script.

Database Server hostname

dbsrvr1

 

DB host admin user

Administrator

Needed to connect to the machine remotely.

DB host admin user password

XBXfi8F9

See the note on password examples.

Database Server port

1521

 

Database Server SID

ORCL

 

Siebel DB index tablespace

SIEBELDB_IDX

This tablespace will hold the indexes of the Siebel CRM schema.

Siebel DB data tablespace

SIEBELDB_DATA

This tablespace will hold the data tables of the Siebel CRM schema.