Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Siebel Web Server Extension logical profile configuration


The installation process will include the placement of configuration settings for one or more Siebel Web Server Extensions on the network. Our planning document must include the following information in order to ensure an uninterrupted installation and configuration process:

Component/Parameter

Name/Value Examples

Description

Siebel Enterprise Name

SIEBELEVAL

 

Logical Profile Folder

D:\SIA811\gtwysrvr\admin\webserver

Can be a shared network directory.

Collect statistics

checked

 

Compression Type

None

 

Encryption Type

None

 

HTTP 1.1 Compliant Firewall

checked

 

Login Session Timeout

3000

Specified in seconds.

Active Session Timeout

9000

Specified in seconds.

HTTP Port

80

 

HTTPS Port

443

 

Fully qualified domain name

ourdomain.com

 

High Interactivity Login Name

SADMIN

Anonymous user account for employee facing applications.

High Interactivity Login Password

TJay357D

See the note on password examples.

Standard Interactivity Login Name

GUESTCST

Anonymous user account for customer and partner facing applications.

Standard Interactivity Login Password

8icJIPZH

See the note on password examples.

Encrypt SI password

unchecked

 

Enterprise Security Token

TZH65ret

This password is needed for specialized URL commands.

See the note on password examples.

Web Server Statistics Page

monitoring.swe

The default (_stats.swe) should not be kept because of possible security problems.

Deploy SSL ?

unchecked