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  • Book Overview & Buying Oracle Siebel CRM 8 Installation and Management
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Oracle Siebel CRM 8 Installation and Management

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
4.5 (6)
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Oracle Siebel CRM 8 Installation and Management

Oracle Siebel CRM 8 Installation and Management

4.5 (6)
By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
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Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Lock Free Chapter
1
Introducing the Siebel Web Architecture
4
Index

Summary


In this chapter, we discussed the installation and configuration of two ancillary server software products that enable charting and reporting functionality in Siebel CRM.

The Visual Mining NetCharts server is needed to enable the Siebel chart applets, which allow end users to visualize the data they currently see in the Siebel Web client.

Oracle BI Publisher is the reporting engine that is supported with Siebel 8.1.1 and above. In this chapter, we learned how to install the BI Publisher Enterprise server and how to configure both the BI Publisher product and different versions of Siebel CRM in order to support real-time and scheduled reports.

In the next chapter, we will learn how to configure Siebel Load Balancing and multi-lingual environments.

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