Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Configuring the Siebel Web Server Extension


During the software installation, we have installed the Siebel Web Server Extension (SWSE) on the machine hosting the web server. As with any Siebel server software, configuration steps must be completed.

In a previous section, we discussed the configuration of the SWSE logical profile, which is typically stored on a shared network folder that must be visible to the web server machine at configuration time.

We will now use the SWSE logical profile as part of the Siebel Configuration Wizard's process. On the machine hosting the web server and SWSE, we start with launching the Windows start menu shortcut for the Siebel Web Server Extension configuration. The following table provides details on the steps of the configuration process:

Step

Description

Tasks and Example Values

1

Start the Configuration Wizard.

Click the Siebel Web Server Extension Configuration shortcut in the Windows start menu that has been created by the Siebel installer.

2

...