Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Siebel Application Response Measurement (SARM)


When an end user clicks a view tab to navigate to a new view, a chain of processes is invoked on different machines in order to handle the request. For example, the Siebel Web Server Extension must connect to the application object manager (AOM) on the Siebel server. The AOM will issue an SQL statement to the Siebel database and the Siebel Web Engine (SWE) will put the view layout and data together and render the view.

In order to be able to make exact measurements to determine performance bottlenecks quickly, Siebel engineers have included instrumentation points in the core program code of all Siebel software components.

This feature is commonly known as Siebel Application Response Measurement (SARM). The following diagram explains how SARM works:

From the above diagram, we can learn the following about Siebel Application Response Measurement:

  1. Requests from the web client are processed on the Siebel Web Server Extension (SWSE) on the web server...