Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Chapter 13. Siebel Remote and the Siebel Development Environment

When Siebel CRM was designed in the mid-nineties, the initial idea was to create a sales force automation (SFA) system that allowed traveling sales representatives to capture customer data on site and synchronize with the company server later in the day.

This is how Siebel Remote, the module supporting synchronization of mobile client data with the server database, came into existence. Even in a time of ubiquitous Internet access, applications that allow for working with the data offline are still widely adopted. The simple reason behind this fact is that full time wireless access to the company network is still either too costly or impossible to achieve.

Siebel Remote is a module that is used in each and every Siebel CRM project around the world, even if the company never deploys mobile clients. This is because Siebel developers rely on the mechanisms to create and synchronize local databases in order to obtain a secure workspace...