Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Chapter 14. Installing and Configuring the Siebel Management Server Infrastructure

In an ongoing effort to provide a stable and extensible platform for cross-enterprise administration tasks, engineers at Siebel Systems created the Siebel Management Server and Management Agent infrastructure.

At the time of writing this book, two Siebel modules use the Siebel Management Server infrastructure. These features are Application Deployment Manager (ADM) and the Siebel Diagnostic Tool.

Installing and configuring the Siebel Management Server infrastructure is a prerequisite to using ADM to migrate configuration changes between Siebel CRM environments. If our company has licensed the Siebel Diagnostic Tool, we have to install and configure the infrastructure as well.

This chapter introduces the Siebel Management Server infrastructure and focuses on the installation and configuration tasks for the Siebel Management Server and the Siebel Management Agents. The chapter is structured as follows:

  • Overview...