When a web designer publishes a website, she or he is definitely interested in the number of times a web page is viewed. Likewise, in Siebel CRM applications, the number of times a Siebel view is accessed can provide useful insight.
In order to collect that information, we can use the Siebel Usage Collection feature. The following procedure describes how to enable it:
Log on to the Siebel Web Client using an administrative user account.
Navigate to the Administration - Runtime Events screen, Action Sets view.
Create a new action set named Usage Collection.
In the second list applet from above, click the New button to create a new action definition.
Set the Name and Sequence fields to 1.
Set the Type field to BusService.
In the form applet at the bottom of the view, enter Usage Tracking Service in the Business Service Name field.
Enter EventType=Runtime Event in the Business Service Method field.
Navigate to the Events view in the Administration - Runtime Events screen.
Create...