In this chapter, we introduced the major techniques for efficient monitoring of Siebel CRM application usage and performance.
Server component log files can be controlled in their content by setting the log levels for certain event types. Administrators can use the Siebel Server Manager (srvrmgr) command line utility or the Siebel Web Client to set the log levels.
Siebel Application Response Measurement (SARM) is the most powerful module when it comes to performance measuring. We learned how to enable SARM and how to interpret the data collected in .sarm
files using the sarmquery command line utility. We also introduced the Siebel Diagnostic Tool, which relies on the Siebel Management Server infrastructure and allows us to visualize SARM data across various Siebel enterprises.
In order to identify the root cause for slow performance or errors on the client machine, we can use client side logging for high-interactivity clients. This chapter provided information on how to enable this...