Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Summary


In this chapter, we introduced the major techniques for efficient monitoring of Siebel CRM application usage and performance.

Server component log files can be controlled in their content by setting the log levels for certain event types. Administrators can use the Siebel Server Manager (srvrmgr) command line utility or the Siebel Web Client to set the log levels.

Siebel Application Response Measurement (SARM) is the most powerful module when it comes to performance measuring. We learned how to enable SARM and how to interpret the data collected in .sarm files using the sarmquery command line utility. We also introduced the Siebel Diagnostic Tool, which relies on the Siebel Management Server infrastructure and allows us to visualize SARM data across various Siebel enterprises.

In order to identify the root cause for slow performance or errors on the client machine, we can use client side logging for high-interactivity clients. This chapter provided information on how to enable this...