Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Installing support files for the Siebel EAI Connectors


If our company has decided to use any of the platforms or technologies in the list below to integrate with Siebel CRM, we should install the support files for the respective platform using the EAI Connector installation option of the Siebel Enterprise Server installer:

  • Microsoft BizTalk Server

  • OLE DB

  • Oracle eBusiness applications 10.7 or 11i

  • COM Data Control

  • Java Data Bean

The following screenshot shows the selectable features for the EAI Connector installation option of the Siebel Enterprise Server installer:

A brief explanation of this option shall be given in the following sections:

  • EAI Connector for Microsoft BizTalk Server

    According to the Siebel Installation Guide for Microsoft Windows, the EAI Connector for Microsoft BizTalk Server is not supported in Siebel CRM release 8.1. Oracle will make announcements on its support portal in case the support is re-established. (Source: Siebel Installation Guide for Microsoft Windows, Version 8.1...