Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Installing the Siebel Web Server Extension


As we learned in the previous chapter, not only is a web server such as Microsoft IIS necessary, we must also install the Siebel Web Server Extension (SWSE) on this machine. The SWSE serves as a plug-in to the web server and forwards the URL requests from clients or external systems to the appropriate processes on the Siebel Servers.

The SWSE installer resides in its own installation image and must be run on any machine that should later serve as a Siebel web server.

The InstallShield setup executable is located in the Siebel_Web_Server_Extension folder of the Siebel installation image. On Microsoft Windows operating systems, we can simply double-click the setup.exe file to invoke the installer.

The table below illustrates the process of installing the Siebel Web Server Extension (SWSE) on a Microsoft Windows-based operating system that has the Microsoft Internet Information Services (IIS) installed and configured.

Step

Description

Tasks

1

Start...