Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Configuring Siebel load balancing


When two or more Siebel servers host the same component such as the Siebel Call Center Object Manager, we have to complete the procedure described in this section to allow a round-robin load balancing strategy to be applied when user sessions are established.

About Siebel load balancing

Siebel CRM provides three levels of load balancing:

  • Single Siebel Server

  • Siebel Native Load Balancing

  • Third-Party Load Balancing

These options are displayed during the configuration of the Siebel Web Server Extension (SWSE), which has been discussed in Chapter 4. The screenshot below shows the SWSE Configuration Wizard's dialog Select a Load Balancer:

In the following, we will discuss the three options.

Single Siebel Server

When this option is chosen, all entries in the eapps.cfg file, which resides in the SWSE's bin folder, point to the Connection Broker Port on the same Siebel Server. Any additional server would have to be entered manually by altering the ConnectString parameter...