Order Management allows users to manage orders for products and services (including warranties) that the enterprise either manufactures or contracts to build and/or assemble. There are situations where the order is provided by a consumer, the shipment is done via a partner, and the enterprise processes the order transaction.
Order Management is a wider area than just this module. Multiple integrated products work with Order Management to give you a full suite of order processing and fulfillment capabilities for your enterprise.
This chapter covers the following topics:
Order Management: Order Capture and an overview of related processes
Order Fulfillment using Oracle Shipping Execution
Basic Pricing
Other modules typically used in order processing are mentioned, only where they are relevant to the discussion and when a full system process or function description is needed. These may include:
Quote Management
Advanced Pricing
iStore
Release Management
Configurator
Global...