Examples of non-conformance types
Different types of non-conformance require different kinds of information:
- Customer: Includes details such as customer account number or sales order number. For instance, if a customer complains about a product they received.
- Service request: For example, customer but specifically related to a service complaint. It might include the same customer and sales order details.
- Vendor: Involves vendor account numbers and purchase order details. For example, if a vendor is concerned about a part they supplied.
- Production: Includes production order numbers and is usually related to a specific batch of products made.
- Internal: Focuses on quality order numbers and could be related to internal tests or an employee’s concern about product quality.
- Co-product production: This is a specialized type related to batch production orders for coproducts (made alongside the main product).
For example, if you’re dealing with...