Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

General Debugging


In addition to what we've discussed above, some general debugging tips and principals should be applied in order to preserve the performance of your instance, and to make your debugging as efficient as possible.

One important principal of debugging, is to check whether your script even ran. If you have access to the debugger in Istanbul, this is a simple matter of adding a breakpoint to the script and seeing if execution halts there. If not however, you may need to add an infoMessage or log statement to the script or code block which you want to know about. There is however, another way, if you're checking the execution of a business rule. The System Diagnostics | Session Debug | Debug Business Rule module can be used. This will tell you when a given business rule loads, by preceding it with an arrow ==>, and when it completes execution with an arrow pointing in the opposite direction <==.

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