Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

Where scripting is supported


Some records are defined as scripts, such that running a script is their primary function. Other records, such as business rules, will support scripting if you enable the Advanced view, but which have more basic functionality even without scripting. What might be less intuitive, is that certain fields such as the condition builder, can also support scripting if the script is invoked using the javascript: keyword.

Later, we'll go over most of the scenarios in which scripting is supported in one fashion or another, and we'll learn what these scripts do, as well as the context in which they execute (whether on the client, or the server).

Access controls-executes on: server

In a previous chapter, we learned about how access controls (AKA security rules/ACLs) control whether a user can access a record, or perform a certain operation upon it (read, write, delete, and so on). Access controls have a great deal of functionality without scripting, but do have the capability...