Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

UI-Impacting system properties


There are quite a few options for further UI customization in System Properties | UI Properties . You can use CSS to change the look and feel of journal fields like Work Notes and the Activity Log, alter the default number of records shown on a list, and configure button styles. It is beyond the scope of this book to go through each and every one, but you can get a good of what they do from their description.

Don't forget - you're in your own personal developer instance. You can't break it, so go nuts tweaking things to your heart's content, learning how things work, and generally fiddling. That's what personal developer instances are for! You can always wipe it and re-set it back to factory defaults.