Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

GlideRecord


The GlideRecord class is one of the most ubiquitous and useful classes in ServiceNow. Its primary function is to query a database table, and present values corresponding to each record in that table, that matches a given query. It can also be used to add, modify, or delete records. A GlideRecord object consists of properties with names corresponding to each field in the table. In the client-side Glide API, these properties usually contain strings, whereas on the server-side API, these properties contain GlideElement JavaScript Objects with their own methods and properties.

Initialize

A GlideRecord object must first be initialized by using the new keyword (which calls the initialize() constructor method) and passing in a table name as a string. This tells the new GlideRecord object what table any subsequent queries or new records are created on.

Example usage

Initialize a new GlideRecord object on the Incident table, and store it in the gr variable:

var gr = new GlideRecord('incident...