Book Image

ServiceDesk Plus 8.x Essentials

By : Ankush Agarwal
Book Image

ServiceDesk Plus 8.x Essentials

By: Ankush Agarwal

Overview of this book

IT service management (ITSM) refers to the implementation and management of quality IT services that meet the needs of your business. ServiceDesk Plus is an integrated web-based helpdesk tool that assists you in planning, setting up, and achieving the timely execution of IT services efficiently. ServiceDesk Plus 8.x Essentials is a practical, hands-on guide that walks you through the features of ServiceDesk Plus 8.x to help you set up and manage day-to-day IT services. The book also helps you to understand and practice the ITIL methodologies while using the tool for daily operations. ServiceDesk Plus 8.x Essentials conceptualizes the ITIL framework and takes you through the core processes and their implementation in ServiceDesk Plus 8.x in an easy and practical manner. The book will also help you to learn the process flows and manage incidents, problems, assets, and configurations while understanding the scope and responsibilities of the helpdesk. It also takes you through controlling changes and releases and highlights the features of the tools. If you need a concise handbook for a complete understanding of the metrics, challenges and risks of ITSM, then you have found the right book. With ServiceDesk Plus 8.x Essentials, you will learn everything you need to know to administer and manage IT services using ServiceDesk Plus, while making ITIL concepts practical and fun.
Table of Contents (13 chapters)
ServiceDesk Plus 8.x Essential
About the Author
About the Reviewer

Managing purchase orders

Now that we've seen the management of all types of assets and CIs in ServiceDesk Plus, we can focus on the only missing link of managing procurements and unassigned assets, or inventory. This can be done from the Purchase tab. The supplier's or vendor's information, along with the price quotes and offerings, can also be tracked under this module. The following screenshot represents the typical purchase order process flow:

  1. A new Purchase Order (PO) can be created by clicking on the Create PO button in the Purchase Order Flow block, or by clicking on the New Purchase Order button, or by choosing Purchase Order from the Create new section of the Quick Actions dropdown.

  2. To approve or reject POs, the approver can click on the PO Name from the list of Purchase Orders and then click on Approve this PO or Reject this PO from the Actions dropdown on the tasks bar at the top. These options are visible only to the approvers of the purchase orders.

  3. Once approved, the Actions |...