With hundreds of requests and records being recorded almost on a daily basis, the performance of ServiceDesk Plus can easily degrade in the absence of proper housekeeping. Therefore, an archival plan is vital to keep the software performing at its best. The archived requests are stored separately from the active requests and have separate search and reporting options. However, it should be noted that the requests, once archived, cannot be modified, deleted, or moved back to the active state.
The following steps are taken to configure data archiving in ServiceDesk Plus:
Navigate to Admin | Data Archiving from under the General block.
Check the Enable Scheduled Data Archiving checkbox.
Set the required parameters as shown in the following screenshot:
