Standardized methods and procedures are used for all changes
Changes to Assets and CIs are properly recorded in the assets DB and the CMDB
Business risk is optimized
The objective of the Change Management process is to ensure that the changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner.
The Change Management scope covers all service assets and CIs across the service life cycle. However, certain changes, like business operation changes, standard operational changes, and more, might be agreed to be put outside the Change Management control...