The whole purpose of having a defined process for managing service assets and configuration is to identify, control, record, report, audit, and verify all IT assets, their attributes, and their relationships. This enables other ITSM processes to be effective and also protects the integrity of the IT infrastructure. The SACM process helps define and control the components of services and infrastructure and maintain accurate configuration information on not only the current state of the services and infrastructure, but also gives a view of historical and planned states. The SACM covers service assets across the service life cycle and provides a complete inventory of assets. Any external asset or service providers which need to be controlled could also be managed using the SACM process.
It helps the business and other processes by providing complete details for:
Change control: For example...