Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

Summary


In this chapter, we learned about how content is organized on the screen, within frames - the banner frame, Application Navigator, and content frame. We also learned how to use the global text search functionality, to find the records we're looking for, what it means to elevate roles or impersonate a user, and how to get around the Application Navigator, including some pro tips on getting around like a power user from the filter text box.

In the next chapter, we're going to discuss what are probably the two most important UI components: lists and forms. You'll learn how to customize and personalize your instance's lists and forms, and get hands-on experience doing just that!