Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

Chapter 12. Client-side Scripting

Whenever we say that something executes or happens client-side, or on the client, it's important to understand that what we mean by client is the user's web browser.

While it's important to understand the underlying architecture on which ServiceNow runs for server-side scripting, client-side scripting grants you access to a whole new set of non-ServiceNow APIs: The DOM (Document Object Model), and ServiceNow APIs which together, grant you the ability to directly modify what the user sees and how they interact with the presentation layer of the system, without modifying any back-end logic or data. You can change field labels, choice list options, flash or highlight a field, throw an alert or confirm dialog, request input from the user, and more.

In this chapter, we'll learn about:

  • Security

  • Compatibility

  • Building for performance

  • UI Scripts

  • Best practices