Book Image

Learning ServiceNow

By : Sylvain Hauser
Book Image

Learning ServiceNow

By: Sylvain Hauser

Overview of this book

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We’ll demonstrate how to effectively implement various system configurations within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business’ workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
Table of Contents (21 chapters)
Learning ServiceNow
Credits
About the Author
About the Reviewer
www.packtpub.com
Customer Feedback
Preface

Compatibility


While ServiceNow itself, being as it runs on a ServiceNow server somewhere out there on the internet, doesn't require much in the way of compatibility, and can be accessed from just about any system with a web browser and an active internet connection. However, every browser has subtle nuances and tricks to how it executes client-side code. For this reason, most web applications recommend a particular web browser which renders the application most effectively, and most closely adheres to modern web standards. In the case of ServiceNow, the recommended web browser is Google Chrome.

While there was a time when Internet Explorer was required for many web applications, there are few good reasons to use it nowadays, unless your web app requires some proprietary and potentially insecure plugin such as ActiveX. Because Chrome is the recommended browser for ServiceNow, if you notice any rendering errors while on another browser (especially Internet Explorer), you should try loading...